How and where we collect personal information:
Our Feedback Form
How we use your personal information: The information you give us is absolutely safe with us. We will never rent, sell, share or otherwise disclose your personal information to third parties. We might contact you from time to time regarding your purchases.
We may also send you promotional announcements from time to time about new products and services that you might find useful.
You may also opt out from receiving information from us at any time and ask us to remove your contact information from our database.
Terms of Sale
We cannot guarantee stock availability if payment is not received within 24 hours of the issuing of our invoice. No part payment will be accepted for orders placed. Payment of an invoice constitutes an acceptance of the terms and conditions as outlined on our website at www.silhouettescents.co.za/terms.html. Silhouette Scents will not be held liable for orders that are lost, stolen or damaged during transit and courier delivery. Clients may take out courier insurance on orders/parcels. Courier Insurance can be provided on request. A deposit for own brand label printing will be reqiured if customers intend picking up and paying in cash for their orders at our premises.
We are in no way affiliated with the original designers or brand names. The names used here merely serves the purpose of identifying our fragances which smell similar to the original brands. This will aid in your decision in purchasing one of our signature scents. We respect the original brand names and owners.
All the information on this website is published in good faith and for general information purposes only. We do not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information on our website is strictly at your own risk and we will not be liable for any losses and damages in connection with the use of our website.
From our website, you can visit other websites by following hyperlinks to these sites. While we strive to provide only links to useful and ethical websites, we have no control over the content and nature of these sites and the links to other websites do not imply a recommendation for all the content found on these sites.
Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control.
Promotional items and normal items.
We cannot guarantee stock availability if payment is not received within 24 hours of the issuing of our invoice. Eg if you make payment 2 days after we sent your invoice, it will automatically become invalid on day 2. Please send a request for a new invoice to ensure we have the stock on your order.
Clients who pay within 24 hours.
Your order will leave 1 to 2 working days after the day we received payment and the funds have reflected in our account. All items we invoiced for will be available for your order. We only send orders once your payment reflects in our account.
Clients who take 2 and more days to pay.
We send out orders on a first come, first served basis. If some part of your order has sold out while we were waiting on payment an extra 3 to 4 days will be added before your order leaves to ensure availability of sold out items. Alternatively you are more than welcome to change your order to something different that we do have in stock which in turn means your order will leave within a day.
We make use of several courier services. The use of our courier service is optional and we encourage clients to rather send their own courier. We are not affiliated with the courier company we use nor do we own shares nor do we have any influence on when they deliver your order. The courier have there own set of standards on when they deliver to a specific area or region. The payment of an invoice constitutes an acceptance of the above terms and conditions.
Private Label Requirements
Only qualifying orders are eligible for free labels and personanlised catalogues. Qualifying orders are all orders of R1800.00 or more which does not include the cost of testers, starter kits and promotional or discount offers or the cost of courier or delivery charges. Labels are digitally printed and do not include UV varnish. We outsource our label printing and therefore this will add a delay of -+ 3 days to the shipment day of an order. We do not create logos but you are welcome to send your own existing logo which we will try and modify to fit into the required size for the purpose of the label. Logos should fit into a size of 3.5cm x 3.5cm or 1,5cm x 7cm or 2cm x 3cm due to bottle shape and size. We can print in full colour on a tranaparent label or on a white label.
100% Money Back Guarantee
We offer a 100% Money Back Guarantee on our own labeled or branded products. Its the buyers responsibilty to send back any products at their own expense. Upon receiving the products from the clients we will only refund products that are in a 100% resaleble condition. We will refund private label customers their returns less the cost incured for printing private labels including private labels received with a sale or promotional offer. Refunds can take up to 2 weeks to be processed once we have received returned stock back. We only supply refunds for orders of R3000 and less excluding cost of labels and courier. All returned stock must be in a 100% saleable condition.
Competition Rules and Prizes
Only Silhouette Scents Agents, not Distributors, are eligible for prizes in our Agent Competitions. We do not run competitions for every month. Minimum sales of R1500.00 are required to enter. All sales for a specific month should be settled in full by the 5th of the new month to claim your prize. Judges decision is final and no correspondence will be entered into. Prizes are not transferable and cannot be exchanged for cash. The Best Agent for any month in which we run the competition will be anounced on Facebook or telephonically.
Free Delivery Terms and Bulk Prices
Orders of R720.00 or more that fall within a 35km radius of Durbanville qualify for free delivery. A waiting period of 1-4 days is required for Cape Town based orders that fall within the 35km radius. If the delivery period is not suitable you are welcome to pick your order up yourself. In the event of a delivery that does not fall within the 35km radius we will try and accomodate our clients as far as possible.
Please contact us if you require more information on how to become an agent.