Frequently Asked Questions

Below we have listed the most frequently asked questions we receive from our customers.

1. How do I place an order?
You can place an order via WhatsApp or email in plain text. You can also download our order form from the website or download it directly here. Once we receive your order, we will send an invoice with our banking details.

2. How long does it take to prepare an order?
Preparation time depends on the type of order and packaging: Perfumes only (no labels or boxes): ready the next working day if all fragrances are in stock. Orders with digitally printed labels: approximately 5 days. Orders with custom printed boxes or premium labels: approximately 2 weeks. Orders are dispatched once all components needed to complete the order are ready.

3. How long does courier delivery take?
Courier delivery typically takes 3–7 days after dispatch. Delivery time depends on the courier service and is beyond our control. National holidays and weekends may affect delivery.

4. Do you deliver across South Africa?
Yes. We deliver nationwide via courier. Minimum courier charges are R70 for small orders like testers, and R110 for small perfume orders. For larger orders, we will quote courier charges once your order is received.

5. Can I choose my own fragrances?
Yes. You may select your own fragrances when ordering a starter kit or stock. If you don’t choose, we will select our best sellers. See our best sellers blog post for reference.

6. Can I choose fragrances for promotions or specials?
Promotions, specials, and certain starter kits allow selection only from our in-stock list, which changes daily. Regular orders not part of promotions ensure all requested fragrances are in stock.

7. Can I get my own label with an order?
All perfume orders qualify for free digitally printed custom labels.

8. Can I select my own bottles and caps?
Yes. You may select your own bottles stock or starter kits and we will quote accordingly.

9. Can I mix 30% and 17% oil perfumes in one order?
Yes. Orders can include any combination of concentrations up to 100%, based on your requirements.

10. How long do the perfumes last?
Perfume longevity depends on the fragrance, oil concentration, and individual skin type. Typically, 30% oil perfumes last longer than 17% oil. See our blog post What’s the difference between 17% and 30% perfume for more details.

11. How much does it cost to start my own perfume brand?
Costs vary depending on your order and requirements. See our blog post How to Start Your Own Perfume Brand for guidance.

12. Do I need a logo to order?
Yes, preferably in PDF format. If you don’t have a logo, we can print your business name in your chosen font, or you may select a pre-designed logo from our available options.

13. Can I send my logo to you?
Yes. Ensure the logo is exactly how you want it printed. Any additions (e.g., “Eau de Parfum,” “50ml”) must be communicated for editing.

14. Do you design logos?
No. We do not provide logo design services.

15. Do you sell empty bottles?
Our core business is filled perfume bottles. However, we offer a limited selection of empty bottles on our Perfume Bottle Shop. Availability is subject to stock.

16. Are the bottles always available?
Most bottles are normally available. Occasionally, supplier stock levels may affect availability. We will advise if any item is unavailable and suggest alternatives.

17. How will I identify unlabeled bottles?
Unlabeled means no logo. Each bottle has a separate label on the back or bottom specifying the fragrance. Multiple identical bottles may not have individual labels if unnecessary.

18. What is the minimum order?
- Wholesale prices: orders of **R1000 or more**
- Orders below R1000 may be purchased at retail prices, including single bottles

19. Can I order a small quantity to start?
Yes. You can start your own perfume brand with as few as **16 bottles**, and in some custom-branded starter kits, as few as **2 bottles**. This allows new businesses to launch without a large upfront investment.

20. Do you accept part payment?
No. Full payment must be received before we begin processing your order.

21. How do I pay?
Banking details are included on the invoice, along with instructions. Use the name on the invoice as the payment reference.

22. Do I pay for courier?
Yes. Courier charges depend on order size and delivery address.

23. Can I visit your premises?
Yes. You may schedule a face-to-face consultation by appointment. Please note that our production studio is not open to the public, and visits are strictly for consultations to protect client confidentiality and the work of multiple brands.

24. Do you provide branding on empty bottles or boxes?
Yes. Branding is provided for customers ordering filled perfumes and empty perfume bottles.

25. Can I order boxes or testers separately?
Yes. Boxes are sold flat and branded or unbranded. Testers may be included as part of certain promotions or orders.

26. Can I order multiple fragrances in one order?
Yes. Any number of bottles can be different fragrances, from small orders to large bulk orders.

27. Where are you based?
We are based in **Lamberts Bay, Western Cape, South Africa**, and deliver nationwide via courier.

28. Can I send my own courier?
Yes, you may arrange a pickup via your own courier.

29. Can I make an appointment or consultation?
Yes. You may request a meeting or Google Meet conference call or in person. Specify the date, time, and type of products you wish to see. Each customer is allotted one conference call per month.

30. Do you mix unique fragrances?
No. We only supply existing fragrances. Companies offering fully custom fragrances are separate services.

31. Can I purchase perfume boxes only?
Yes. Boxes are sold flat and branded or unbranded.

32. Do you offer low minimum order quantities?
Yes. Our minimum order quantities are designed for startups, starting from **16 bottles**, and in some starter kits, as few as **2 bottles**. This allows new businesses to launch without a large upfront investment.