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Silhouette Scents

Frequently Asked Questions

Below we have listed the most frequently asked questions we receive from our customers.

1. How do I place an order?
You can place an order via WhatsApp or Email in plain text. If you prefer you can download our order form on our website Home Page or you can download it here directly. Once we have received your order we will send an invoice with our banking details on.

2. How long does it take to complete a order for your own brand?
This will depend on what type of label printing or boxes, if any, you require. A simple unbranded order with no boxes or labeling will be ready the day after we receive payment, if all the fragrances you ordered are in stock. If all the fragrances are not in stock it will be an extra day before your order can be sent to enbable us to get the fragrances thats out of stock for your order.

3. How long does the courier take to deliver the order?
We have several courier options available. Each courier has its own time in which they deliver a parcel. It will generally take between 3 - 7 days for your order to be delivered after it leaves us. The courier will deliver your order to your home or work address. The time the courier takes to deliver your order is beyond our control. Please do not include national holidays or weekends on which your order will be delivered.

4. Do you deliver to other provinces and to the rest of South Africa?
We are Cape Town based and deliver to all areas in South Africa via courier including Mpumalanga, KwaZulu Natal, Eastern Cape, Northern Cape, Gauteng, Free State, North West, Limpopo and the Western Cape. Courier charges will be minimum R60.00 for a small order like testers and R100 minimum for a small order of R780. For larger orders we will quote on courier charges once we receive your order.

5. Can I choose my own fragrances for my order?
You may choose your own fragrances when you order a starter kit or stock. If you do not choose your own fragrances, we will select for you and send our best sellers. Please see the blog post for our best sellers if you need more information about this.

6. Can I choose my own fragrances for my order if its a Promotion or Special?
One of the terms and conditions on our specials and promotions or starter kits are that customers can only choose from our in stock list. This in stock list changes daily based on what other customers order from us on any given day. If you place a normal order that is not part of a promotion or sale we will make sure that all the fragrances in your order are in stock by the time your order has to leave.

7. Can I get my own label with a starter kit?
We do not supply your own labels with starter kits. Only orders of R1820 and more will receive free digitally printed labels. Starter kits are normanlly sent either with our label or with no label.

8. Can I select my own bottle and caps with a tester kit or starter kit?
This wont be possible as only certain stock kits have this option. Please see page 3 on our catalogue for which stock kits qualify for your own bottle and cap selection.

9. Can I mix my order to consist of both 30% and 17% oil perfumes?
Yes you may have a combination of both %'s in your order, we will supply your order in any % up to and including 100% according to your requirements.

10. How long does the perfumes last on the user?
This is completely dependent on the individual skin type of the user along with the individual fragrance and the % perfume oil in the bottle. Please see our blog post What's the difference between 30% and 17% perfume for more details on this.

11. How much does it cost to start your own perfume brand?
Please see our blog post How to Start your own Perfume Brand for more details on this. Each customer will have unique requirements which in turn means each customers order will be different with a different cost price based on the customers requirements.

12. How do I start or place an order?
You may simply send us your order via WhatsApp or email along with your delivery address and name. You will normally only do this after you have requested and received our Information Catalogue and Pricelist.

13. How much is it to join?
We do not charge a joining fee. We are simply a wholesaler who provide the services and products needed to start a fragrance line and perfume business. Please also note, we do not provide branding on empty bottles or boxes as this is a service we only provide to customers who order filled perfume bottles.

14. How long does printing take for labels and boxes?
Digitally printed labels are +-3 days to have the label printed and sent to us as we outsource this. All other types of box or label printing is +-2 weeks before we receive the complete printed product. Your order can only leave once we have received all the elements to complete and pack your order.

15. How long does it take to send out an order after payment?
If your order includes custom labels and boxes it will be +-2 weeks before we can send your order out. If your order includes plain white boxes and digitally printed labels it will be 3 days before we can send your order out. If your order consists of perfumes only with no boxes and no labels it can leave the day after we receive payment.

16. How much does it cost to do your own label?
We do not charge for digitally printed labels, the digitally printed label comes free with every order that qualifies for it. All other types of label printing or direct printing, excluding digitally printed labels, will be charged to the customers account if its part of the customers order.

17. How will I know what fragrances are in the bottles if it is unlabeled?
Unlabeled does not mean that you wont be able to identify the fragrance in the bottle. Unlabeled in this instance means it won't have our logo or your logo, in other words, unbranded. Each perfume bottle comes with a seperate label on the back or bottom of the individual bottle stating what fragrance is contained within the bottle. The only instance a perfume will be sent without this label is when a customer only purchased for example 50 x 50ml perfumes and all 50 x 50ml contain the exact same fragrance. In this instance all 50 bottles will have the exact same fragrance contained in it and the need for a seperate label is unecessary.

18. Are the bottles you sell filled with perfume or are they empty?
We sell bottles filled with perfume and empty bottles. Our core business is customising customers perfume orders for filled bottles of perfumes and boxes. We are a perfume wholesaler, we are not a bottle wholesaler. However, due to customer demand we have added empty bottles to our stocklist. The prices listed on our catalogues or on any of the promos and sales you see is for bottles filled with perfume. The only bottles we do sell empty you will find at the following link Perfume Bottle Shop on our website.

19. Do you sell empty bottles ?
As a rule we do not sell empty bottles, however due to customer demand, we have added a selection of empty bottles available for sale. The prices for these empty bottles you will find on our Perfume Bottle Shop page on our website. All the bottles sold on our Empty Bottles page are subject to availability. All the bottles on our Filled Bottles page are not subject to availabilty unless it is out of stock at our supplier.

20. Can I have your bank details?
Once we receive your order we will send an invoice with our banking details on. On the invoice, in red text, are instructions to pay the invoice, using the name of the person or company the invoice has been made out too as a reference.

21. Do I have to pay for courier?
Courier charges are always for the customers account unless we are running a Free Courier Promotion. All the prices for products on our catalogue do not include courier charges. We will qoute you on courier charges once you send us your order and delivery address.

22. Do I have to provide my own logo?
You do have to provide your own logo, preferably on a PDF document. If you do not have a logo we have a list of pre designed logos that you can select from at the following blog post Perfume Labels and Logos to choose from.

23. If I place an order of R1820 that consists of other products like body lotion and shower gel but does not include perfume can I still get the free digitally printed label?
Unfortunately not, free digitally printed labels only apply to perfume orders of R1820 and more. You can however add for example 10 lotions and 10 car perfumes to your perfume order and we will label the lotions and car perfumes with your label as well.

24. Do you mix my own unique fragrance?
Unfortunately not, we only have existing fragrances available. There are companies who do offer your own unique fragrances but we do not offer that service.

25. May I order perfume boxes only?
Yes you may, we provide the boxes flat and unbranded.

26. If I place an order of 12 x 50ml perfume must all 12 be the same fragrance or can I order 12 differerent fragrances?
You may order 12 differrent fragrances or 1 fragrance for all 12. The same applies for any amount of perfume you order. If you purchase 100 x 50ml then all 100 can be 100 different fragrances.

27. Where are you based?
We are based in the Western Cape on the West Coast

28. Can I send my own courier for pickup?
You are welcome to send your own courier for pickup.

29. Do you have a shop I can visit?
We do not have a brick-and-mortar shop but we do have a showroom. We are an online wholesale store, specialising in a wide range of perfumes, fragrance oils, label printing, box printing and related products.

30. Can I make an appointment for a face to face consultation?
Yes, you may make an appointment for a meeting. Please let us know the date and time that suits you and we will accommodate you. In your appointment request, please note the type of fragrances, boxes, labels, etc that you would like to see or test.

31. Do you accept a deposit on an order or must the full amount be paid?
We do not accept part payment on any orders. We will only start working on your order once we have received full payment.

32. Is there a minimum amount I have to purchase for to get Wholesale/Bulk Prices?
You need to purchase stock to the value of R780 or more to qualify for bulk prices.

33. Is there a minimum amount I have to buy for to get Wholesale/Bulk Prices and my own digitally printed label?
You need to place an order of R1820 for your own labels first order only. After your first order of R1820, minimum orders will revert back to R780 as we will have your label/logo in stock. Please note that minimum order quantities should not include the cost of any testers, boxes or courier charges in your order.

34. If I dont order the minimum amount of R780 to get Wholesale/Bulk Prices can I still buy 1 or 2 perfumes?
Yes you may purchase 1 or 2 perfumes but we will invoice you retail selling prices and not wholesale prices for your order.

35. I don’t have a logo, can you design a logo for me?
We do not offer a logo designing service, we only work with your existing logo, preferably on a PDF. If you do not have a logo we can print your business name in plain text in your chosen font on your label.

36. I have a logo, can I send it to you?
You may send your logo so we can see if the quality and resolution is suitable. When you send us your logo we assume that it is already exactly how you want it printed. If you want Eau de Parfum or Perfume or 50ml added to your logo then you need to let us know about the additions and we will gladly edit it for you if its possible.

37. Please let me know why I didnt receive testers in my order that I received?
If there is no testers in your order that you received it means you did not place an order for testers and that you were not invoiced for testers. Please look carefully at the invoice before making payment to make sure all the items you are ordering and expecting are on the invoice. If an item is not on the invoice it means you will not be receiving that item. If you order a promo and testers are part of the promo then the testers will also be on the invoice as part of the stock you will be receiving for the promo. If you order a promo that has no testers as part of the promo then we do not automatically add testers to your order for free and you would have to include the seperate testers when you place an order for the promo so that we can invoice you for it.

38. How much is your delivery fee?
The delivery fee is entirely dependent on the size of your order and the delivery method and address. If you want a qoute on courier please let us know the size of your order as the courier fee will vary greatly between an order of 200 bottles of perfume and an order of 20 bottles of perfume or an order of 10 testers. The dimensions, weight and volume of a parcel all have an effect on the cost of the delivery.

39. How long does it take to send an order out?
The time it takes to send out an order is based on many variables. We dont offer just 1 standard bottle and 1 standard cap only like other perfume suppliers. Our catalogue consists of more than 200 bottle and cap combinations which will make one customers order very different to the next customers order. We cannot keep stock of more than 200 different bottle and cap combinations which means it will take time to assemble a custom order that has specific bottles and caps along with labels and boxes. It generally takes a week to assemble all the different elements to complete a custom order. If the waiting period of a week is not suitable then you are welcome to rather order our standard bottles which we do keep in stock at all times.

40. Do you provide branding if I buy empty perfume bottles and boxes?
We unfortuantelty do not provide branding on empty perfume bottles. We do not provide branding for empty perfume boxes. We only provide our branding service to customers who purchase a perfume order.

41. What type of perfume order qualifies for custom printed boxes or premium labels?
We usualy work on the same amount of perfumes equal to custom printed boxes in your order however we are open to discussing the requirements of each customer.

42. May I set up an appointment for a conference call?
You may contact us on Google Meet via the calender app at the following link Google Meet Conference Call Calender Appointment Time Slot Request. Your email address, which you used to make the booking, needs to be registered on the Meet app in order for us to make the call. Alternatively you can contact us via voice call. Each customer is alotted one conference call per month to prevent several appointment requests from one individual customer.

43. Are the bottles on your stocklist available at all times?
We cannot guarantee the uninterupted supply of the bottles on our stocklist as this is something that is out of our control and most probably out the control of most of our suppliers. If you would like a continuous, uninterupted supply of a certain bottle its probably in your interest to import the bottles directly from the manufacturer.

44. Do you sell bottles, pumps and caps seperately?
We do not sell bottles, pumps or caps seperately, we sell it as a complete unit.

45. Can I order custom printed boxes in larger quantities with my own branding?
Yes you may. We have 2 options for customers who would like custom printed perfume, roll on or lotion boxes. Small quantities (20 and less) are completed inhouse and larger quantities (30 and more) are outsourced. Custom boxes are not our core business but merely an add on to the fragrances we supply and its therefore in our customers interest to have larger quantities outsourced.

46. Can I order larger quantities of the custom branded items like t shirts and peak caps, etc?
Branding various items is not our core business, it merely serves as an add on to the customers perfume order. If you would like to order larger quantities of branded add ons we suggest a company that offers this as their core business.

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